### Shipping Policy
**Shipping Information:**
At Photoprints, we strive to deliver your prints and products in a timely and secure manner. Please review our shipping policy below to ensure a smooth experience:
1. **Processing Time:**
– All orders are processed within 1-3 business days. Please note that orders placed on weekends or holidays will be processed on the next business day.
2. **Shipping Methods & Delivery Times:**
– We offer several shipping options including standard, expedited, and express delivery. Delivery times vary depending on the shipping method and your location:
– **Standard Shipping:** 5-7 business days
– **Expedited Shipping:** 2-4 business days
– **Express Shipping:** 1-2 business days
– Delivery times are estimates and may vary based on factors such as location and courier availability.
3. **Shipping Charges:**
– Shipping charges are calculated at checkout based on the size of the order and the delivery location. We offer free standard shipping on orders over $50.
4. **Order Tracking:**
– Once your order has been shipped, you will receive a tracking number via email. You can track the status of your order at any time on the carrier’s website.
5. **International Shipping:**
– We currently ship to select international locations. International orders may be subject to customs duties and taxes, which are the responsibility of the customer.
6. **Shipping Delays:**
– While we do our best to ensure timely deliveries, please note that external factors such as weather conditions, holidays, and carrier delays may impact shipping times. We are not responsible for delays caused by these external factors.
If you have any questions or need assistance with your shipment, please contact our customer service team at support@photoframes24.com.
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### Terms and Conditions
**Welcome to Photoprints!**
By accessing or using our website and services, you agree to comply with and be bound by the following terms and conditions:
1. **Use of the Website:**
– You agree to use this website solely for lawful purposes and in a manner that does not infringe the rights of others or restrict their use of the site.
– You may not copy, distribute, or use any content from the website without permission from Photoprints.
2. **Order Accuracy:**
– You agree to provide accurate, current, and complete information when placing an order. We are not responsible for delays or errors resulting from inaccurate information provided by customers.
3. **Pricing and Availability:**
– Prices for products and services on the website are subject to change without notice. We reserve the right to modify or discontinue products at any time without prior notice.
– Product availability may change, and we do not guarantee that all items will be in stock at the time of purchase.
4. **Intellectual Property:**
– All content, including images, logos, text, and graphics, on this website is owned by Photoprints or its licensors and is protected by intellectual property laws. You may not use this content without prior written consent.
5. **Limitation of Liability:**
– Photoprints is not liable for any direct, indirect, incidental, special, or consequential damages arising from the use of this website or products purchased from us.
6. **Governing Law:**
– These Terms and Conditions shall be governed by the laws of [Your Country/State], without regard to its conflict of law principles.
7. **Modifications:**
– We may update or change these Terms and Conditions at any time. Any changes will be reflected on this page with an updated “Effective Date.”
If you have any questions about these Terms and Conditions, please contact us at support@photoframes24.com.
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### Refund and Return Policy
**Our goal is to ensure you are completely satisfied with your purchase. If you are not fully satisfied, we offer the following refund and return policy:**
1. **Returns:**
– You can return any unused and undamaged products within **30 days** of the purchase date for a full refund or exchange.
– Custom prints or personalized products may not be eligible for return unless defective or damaged during shipping.
2. **Refunds:**
– Once we receive your returned item, we will process your refund within 5-7 business days. The refund will be credited to the original payment method used at checkout.
– Shipping charges are non-refundable unless the return is due to an error on our part (e.g., incorrect product, defect).
3. **Damaged or Defective Items:**
– If your order arrives damaged or defective, please contact us immediately at support@photoframes24.com with photos of the damage. We will either send a replacement or issue a full refund.
4. **How to Return an Item:**
– To return an item, please contact our customer service team at support@photoframes24.com to obtain a Return Authorization Number 9545472500.
– Pack the item securely and include the RA# with the returned package. You are responsible for return shipping costs unless the return is due to an error on our part.
5. **Exchanges:**
– If you need to exchange an item for a different size or style, please contact us to arrange an exchange. The new item will be shipped once we receive the returned item.
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### Privacy Policy
**At Photoprints, we are committed to protecting your privacy and personal information. Please review our Privacy Policy below to understand how we collect, use, and protect your data.**
1. **Information We Collect:**
– We collect personal information when you make a purchase, create an account, subscribe to our newsletter, or contact customer service. This may include your name, email address, mailing address, phone number, and payment information.
2. **How We Use Your Information:**
– We use the information we collect to process your orders, improve our services, communicate with you, and send promotional offers (if you’ve opted in). We may also use your information for analytics and to personalize your shopping experience.
3. **Data Security:**
– We take reasonable precautions to protect your personal information from unauthorized access, alteration, or disclosure. Our website uses encryption technologies to ensure the safety of your sensitive information during transactions.
4. **Third-Party Services:**
– We may share your information with trusted third-party partners (such as payment processors and shipping carriers) who help us complete your order. These parties are not permitted to use your information for any other purpose.
5. **Cookies:**
– We use cookies to enhance your browsing experience and collect non-personal information about your interactions with our website. You can choose to disable cookies through your browser settings, though this may affect the functionality of the website.
6. **Your Rights:**
– You have the right to access, correct, or delete the personal information we hold about you. If you wish to exercise any of these rights, please contact us at support@photoframes24.com.
7. **Changes to This Policy:**
– We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated “Effective Date.”
If you have any questions about our privacy practices, please contact us at support@photoframes24.com.
Sagar Gundopant Surdi
Pramila Babusha Gajare
P B GAJARE